Incheon, Republic of Korea. – The Punta Cana International Airport (PUJ) received the award for “Best Airport by Size and Region” in the category of 5 to 15 million passengers per year in the Caribbean and Latin America at the Airport Service Quality (ASQ) awards ceremony of the Airports Council International (ACI), for the seventh year in a row.
In addition to this recognition, the airport also obtained the new Customer Experience accreditation. This certification consists of eight different domains: customer understanding, strategy, measurement, operational improvement, governance, airport culture, service design and innovation, and collaboration with the airport community. It aims to guide airports towards excellence in customer experience management.
Alberto Smith, the director of Landside Operations at the PUJ, received the recognition at the Grand Ballroom Paradise City Hotel in Incheon, Republic of Korea. The award was presented by Elena Avila, Executive VP Airport IT and Airline Operations of Amadeus, and Luis Felipe de Oliveira, general director of ACI.
“We extend our gratitude to the more than 8 thousand people from various companies and institutions that work at the airport, for their dedication, passion and commitment to making this achievement possible. Their relentless pursuit of excellence has truly elevated the travel experience for millions of passengers,” Smith said.
Smith also mentioned that the airport constantly evaluates metrics to measure passenger satisfaction, using them as a compass to implement continuous improvements and create the best experience for passengers.
The Punta Cana International Airport is the first airport in the Dominican Republic to achieve this recognition and has maintained it for seven consecutive years. It is considered one of the top 10 airports in Latin America and the most important in the insular Caribbean.
Recently, the expansion of Terminal B of the Punta Cana International Airport (PUJ) began operations, initially serving airlines from North America with plans to expand to connectivity routes in Latin America and Europe.
About Airports Council International (ACI)
The ACI is a non-profit organization that aims to promote professional excellence in airport management and operations. Currently, they operate in 1,979 airports and 176 countries.
The Airport Service Quality (ASQ) Awards is the leading program for benchmarking and measuring airport traveler experiences, assessing passenger satisfaction.
About Punta Cana International Airport (PUJ)
Inaugurated in 1983, the Punta Cana International Airport is the first private aerodrome for international commercial use in the world. It is the busiest airport in the Dominican Republic and has the highest connectivity in the Caribbean, with flights to 64 cities and 26 countries around the world, serving eight million passengers per year.
It features two runways, 27 boarding gates, 30 aircraft parking spaces, and three VIP lounges. The airport also has its own Recycling and Incineration Center, where 60% percent of its waste is recycled.
The Punta Cana International Airport achieved a record of 8 million passenger movements, becoming the first airport in the Dominican Republic to reach this milestone, highlighting the growth of the country’s tourism industry.