Incheon, Republic of Korea. – The Punta Cana International Airport (PUJ) received the Service Quality Awards ceremony for the seventh consecutive year Airport (ASQ) from the Airports Council International (ACI), the award for “Best Airport by Size and Region” in the category of 5 to 15 million passengers per year in the Caribbean and Latin America.
In addition to this recognition, the airport obtained the new Costumer Experience accreditation. This multi-level certification guides airports towards excellence in customer experience management, according to the eight (8) different domains: customer understanding, strategy, measurement, operational improvement, governance, airport culture, service design and innovation, and collaboration with the airport community.
The director of Landside Operations of the PUJ, Alberto Smith, received the recognition on behalf of the airport from Elena Avila, Executive VP Airport IT and Airline Operations of Amadeus and Luis Felipe de Oliveiras, general director of the Airports Council International (ACI). at a ceremony at the Grand Ballroom Paradise City Hotel in Incheon, Republic of Korea, during the Customer Experience Global Summit in partnership with Amadeus.
“We extend our gratitude to the more than 8 thousand people from various companies and institutions that work at the airport, for their dedication, passion and commitment to making this achievement possible. “Its relentless pursuit of excellence has truly elevated the travel experience for millions of passengers.”said Smith upon receiving the recognition.
Likewise, he added that, at the airport, metrics are constantly evaluated that allow measuring the level of passenger satisfaction. “These efforts are the compass that makes it easier to implement continuous improvements in order to create the best experience for our passengers,” he pointed out.
The award recognizes the excellence of airports around the world that offer the best customer experience. The Punta Cana International Airport is the first airport in the country to achieve this recognition and has maintained it for seven consecutive years, establishing itself as one of the 10 main airports in Latin America and the most important in the insular Caribbean.
Recently, the expansion of Terminal B of the Punta Cana International Airport (PUJ) began its operations, initially with airlines from North America and with plans to expand to connectivity routes in Latin America and Europe.
About Airports Council International (ACI)
The ACI is a non-profit organization, whose main objective is to promote professional excellence in airport management and operations. Currently, they operate in 1,979 airports and 176 countries.
The Airport Service Quality (ASQ) Awards is the leading program for benchmarking and measuring airport traveler experiences, assessing passenger satisfaction.