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Santo Domingo, RD. – Travel agents and tour operators are the soul of tourism and in the Dominican Republic, Iberostar Hotels & Resorts celebrated the Star Agents meeting to reward the best in Santiago and Santo Domingo.
The hotel chain socialized the action informing that it was events in the cities of Santiago de los Caballeros and Santo Domingo, respectively with the purpose of thanking and recognizing for constant support and at the same time presenting novelties of the Iberostar hotels and with aim The tour operators and travel agents that stood out and reached the best scores in the fidelity program.
Grupo Iberostar arrived in the Dominican Republic more than 30 years ago and since then it has a firm commitment to the destination where it currently has 7 hotels and around 5,500 beds distributed between Puerto Plata (Iberostar Costa Gold Punta Cana (Joia Bávaro By Iberostar, Iberostar Selection Coral Bávaro, Iberostar Selection Bávaro Suites, Iberostar Waves Dominicana and Iberostar Waves Punta Cana).
The hotel group emphasizes that thanks to the synergy between Iberostar Hotels & Resorts, the tour operators and travel agencies, they have managed to meet the expectations of thousands of guests looking for an unforgettable experience.
Turoperators recognized for their contributions in 2024
Taking into account these excellent results of the year of 2024, Iberostar recognized tour operators and agencies in the events in which various Iberostar executives were present, including Yuberkys Diez, Key Account Manager of the local market; Hector Alverez, Business Development Director LATAM; and Mailyn Perez, Source Markets America & Distribution Sales Director.
The program contemplated two great events. The first was a work lunch with more than 80 participants on Tuesday, January 28 at the Hodelpa Gran Almirante Hotel, in Santiago de los Caballeros in which the recognitions were delivered to the Star Agents of greater production. The top 3 of sales of the agencies of the northern and the whole country is composed of: 1st – Kelvin Moran; 2nd – Indira Rivas, both of the Cemor Vip Travel agency; 3rd – Fiordaliza Taveras, of taveras infante solutions.
The stars of Iberostar in Santo Domingo
The second event was a work dinner with more than 90 attendees on Thursday, January 30, at the Kimpton Las Mercedes hotel in Santo Domingo.
The Top 3 of sales of the agencies of Santo Domingo is composed of: 1st – Leivys García, of LG Tours; 2nd – Luis Benavides Sosa, of travel and events of the Caribbean; 3rd – Jenniffer González, Wonders RD.
On the other hand, the tour operators recognized in the events with higher sales in the country were: 1st – Operahotel; 2nd – Connectur; 3rd – Expert Travellers.
Created in 2020, the Star Agents program has more than 45,000 travel agencies in the Americas and aims to strengthen Iberostar's relationship with travel agents. Through this program, agents accumulate points that can redeem for stays in Iberostar hotels worldwide, in addition to obtaining exclusive benefits and special promotions.
Openings and focus on the experience of guests
Iberostar Hotels & Resorts reported that it has focused its expansion plan on new destinations and in countries where it is already present, through openings of new establishments located in front of the sea.
In addition to Joia Aruba By Iberostar, her first hotel on the Caribbean island opened in December 2024, the company stressed that she has just opened two establishments in Miami, Iberostar Waves Berkeley Shore and Iberostar Waves Miami Beach. In addition, he plans to inaugurate two new hotels in European spring: Iberostar Selection is Trenc, in Mallorca, a Mediterranean style hotel on the Balearic Island, and Iberostar Selection Mirage Mirage Hammamet, in Tunisia, which will become the 8th Hotel de la Cadena de la Cadena de la Cadena In the country.
92 out of every 100 Iberostar guests were satisfied in 2024
The hotel chain stressed that with 92% of its guests satisfied in 2024, offering the best experience is part of the company's DNA.
In recent years, Iberostar has carried out important reforms in different hotels in the Dominican Republic. Among other projects, the renewal of all rooms and the Iberostar Waves Punta Cana lobby, as well as the creation of a pickleball court and the update of the concept of the La Palapita restaurant, located on the beach.
In addition, the chain has completely renewed the Iberostar Selection Dominicus Treasury, including room reform, the extension of the Star Camp and the creation of a Bubble Pool, aimed at children. Throughout 2025, the company will continue to invest in the transformation of its hotel plant in destinations such as the Dominican Republic, Mexico and Spain, with reforms and improvements to continue offering exceptional experiences to each host.
About Grupo Iberostar
Grupo Iberostar is a 100% familiar Spanish multinational with more than 68 years of history in tourism and business origins that date back to 1877. It currently has two divisions: Iberostar Hotels & Resorts, its hotel division and main business, whose portfolio sum 100 hotels of 4 and 5 stars in 14 countries; and World2meet, its travel division, a tourist group of vertical structure composed of 20 specialized brands throughout the tourist value chain.
Thanks to the talent of a global team formed by more than 37,000 people from 95 nationalities, the group has become an international reference by promoting a responsible business model that focuses on the care of people and the environment. With quality as an essential pillar of its business strategy, the company promotes differentiation in customer experience through constant innovation in the product and the digital commitment.